Return Policy

Purchased items may be returned in perfect condition up to 7 days after their initial receipt for store credit, less initial shipping costs. Buyer must pay return shipping fees. Please contact us to initiate the return process at logistics@mistergreen.la at earliest convenience. Sale items are final and cannot be returned or exchanged.

Terms of Service

SHIPPING

—Sometimes we need up to 14 days for fulfillment, it isn't likely, but we're a small company. Thanks in advance for your understanding.

—Contact us to arrange international orders here logistics@mistergreen.la

—In an effort to be especially mindful of state laws, we restrict the shipping of our tobacco pipes to specific U.S. states only, though the rest of our items ship to anywhere in the U.S. and Canada.

—We offer flat fees for shipping, but you can also choose based on carrier rates. U.S. shipping charges for most items are $10 for the first item and $2-6 for each additional item. Canada shipping charges for most items are $15 for the first item and $10 for each additional item. Bulkier items, and items that require FedEx, DHL (etc) shipping for insurance purposes, carry slightly higher shipping fees.

—Flat fee only applies to items purchased in a single transaction, no exceptions.

–Free flat rate shipping in the lower 48 contiguous states is available for purchases over $100, and international shipping for purchases over $250. However, this may exclude some oversized or heavy items, as well as unusual shipping requirements and we reserve the right to refuse free shipping in the case of these specific circumstances and may contact you directly to arrange additional payment for postage.

—In some cases, items are shipped directly from the designer, so shipping methods may vary. Please allow 5 to 10 days for shipping, or longer if specified for made-to-order pieces with special lead times.

 

CUSTOMS AND VAT

—For all orders shipped outside the U.S., be aware that our prices do not account for VATs or other customs duties that may be added by your country upon receipt, so please educate yourself about potential costs and delivery delays before placing your order. Unfortunately Mister Green Life Store cannot be held responsible for any additional costs or delivery delays your package may incur.

 

OTHER QUESTIONS

Please contact us with any questions you may have and we will respond within a couple business days.

—Email: logistics@mistergreen.la